Frequently Asked Questions

Below are some of the most frequently asked questions we receive.

Selling Gift Cards

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How much should I expect to get for my gift cards?

Supply and demand fluctuate within the gift card and merchandise return card market. This fluctuation strongly determines the percentage rate we pay for cards. Factors such as a particular brand of card’s inventory, the type of card it is, and its face value all contribute to determining the amount we pay per card. We observe these factors and alter our percentages to reflect current trends in the market. CardCrazy stays competitive in our pricing, and we offer the highest value for gift cards.

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What hours are Cards2Cash stores open?

Cards2Cash retail locations are open 7 days a week, Click store link for store times.

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How do I sell my unwanted gift cards?

Online at CardCrazy

Sell your unwanted gift cards online through CardCrazy and receive payment within 10-15 days (even faster for members of our Bulk Seller Program).

In Cards2Cash stores

Sell your unwanted gift cards in Cards2Cash store locations and receive cash on-the-spot for your cards. We have stores in the following locations:

Buying Gift Cards

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Where do I find my egift card?

Your egift card number and PIN will appear under the Gift Cards Purchased tab in the My Account section of our website. Typically, this happens within a few minutes of your purchase but may take longer. All egift cards will appear within 24 hours of purchase.

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I tried to use my card, but it didn’t work. Now what?

If you try to use your card online or in a store and it doesn’t work, email us at info@cards2cash.com or call us at (314) 707-4918.

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What is your return policy?

We have a 60-Day Guarantee on all gift cards and merchandise return cards purchased through CardCrazy. This guarantee ensures every card has the value advertised at the time of purchase. If your gift card does not work correctly, online or in-store, call us right away at (314) 707-4918 (M-F, 9:00 am-5:00 pm EST) or email us at info@cards2cash.com, and we will rectify the problem immediately.

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I placed an order but haven’t received my card. How can I check on it?

When you purchase an egift card from CardCrazy, you will receive a confirmation email within 24 hours of purchase, notifying you that the card number and PIN are in your account. If you do not receive a confirmation email within 24 hours, email us at info@cards2cash.com or call us at (314) 707-4918.

We ship physical gift cards via USPS within 1-2 business days of purchase, at which time you will receive a shipping confirmation email. Physical gift cards may come in more than one package, and delivery times vary. If your gift card doesn’t arrive within 3-14 business days of your order, email us at info@cards2cash.com or call us at (314) 707-4918.

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What is the difference between physical gift cards and egift cards?

Retailers have various specifications for their gift cards and merchandise return cards. Before placing an order with CardCrazy, check the retailer’s specifications for the cards you’re interested in purchasing. Some restrictions may apply.

  • A physical gift card is a plastic card mailed to the purchaser via USPS. Physical gift cards may arrive in more than one package and are only redeemable at their retailer’s physical locations. If you don’t receive your cards within 3-14 business days of purchase, email us at info@cards2cash.com or call us at (314) 707-4918.

 

  • An egift card is a digital gift card composed of a number and PIN. An egift card is redeemable at the retailer’s physical locations and online. When you buy an egift card, the card number and PIN will appear under the Gift Cards Purchased tab in the My Account section of our website. Typically, this happens within a few minutes of your purchase but may take longer. If your egift card doesn’t arrive within 24 hours of purchase, email us at info@cards2cash.com or call us at (314) 707-4918.
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Can I use my gift card with a retailer’s coupons and promotions?

Yes! Gift cards are currency, as are merchandise return cards. When shopping, use gift cards, egift cards and merchandise return cards to check out the same way you would use money or checks.

However, retailers have various specifications for their gift cards and merchandise return cards. Before placing an order with CardCrazy, check the retailer’s specifications for the cards you’re interested in purchasing. Some restrictions may apply.

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How long does it take for physical gift cards to arrive?

We mail physical gift cards via USPS within 1-2 business days of purchase, at which time you will receive a shipment confirmation email. Physical gift cards may arrive in more than one package, and delivery times vary. If you don’t receive your cards within 3-14 business days, email us at info@cards2cash.com or call us at (314) 707-4918.

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How long will it take for my eGift cards to arrive?

When you buy an egift card, the card number and PIN will appear under the Gift Cards Purchased tab in the My Account section of our website. Typically, this happens within a few minutes of your purchase but may take longer. If your egift card doesn’t arrive within 24 hours of purchase, email us at info@cards2cash.com or call us at (314) 707-4918.

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Are there any fees associated with buying gift cards?

No. There are no hidden or associated fees with buying gift cards. In fact, there’s no sales tax, shipping costs, or processing fees. The price stated for the card is the only price you pay.

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What forms of payment do you accept?

We accept Visa, MasterCard, and PayPal.

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Do you charge for shipping physical gift cards?

No. CardCrazy offers free shipping on all gift cards.

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Do gift cards expire?

Gift cards do NOT expire. The federal government discourages retailers from issuing expiration dates on their gift cards. What’s more, CardCrazy has a 60-day, 100% money-back gaurantee on all gift cards bought through us!