I tried to use my card but it didn’t work. Now what? Posted on June 16, 2016January 27, 2020 by Jennifer Hojnacki If you try to use your card online or in a store and it doesn’t work, call us right away at 314-707-4918 (M-F, 8:30am-5:30pm CST) or email us at firstname.lastname@example.org. Jennifer Hojnacki What is your return policy? Where do I find my eGift card?